Frequently Asked Questions

Everything you need to know about our memorial urns 🐾

🐾 Is this memorial suitable for all pets?

Yes. Our memorial urns are created for all companion animals, including dogs, cats, rabbits, and more. As long as the urn size matches the remains, the 3D relief and design work beautifully for any pet.

📏 How do I choose the right urn size?

We provide a clear size guide on the product page (Small, Medium, Large). Many pet owners also place small keepsakes inside, such as a collar tag, note, or lock of fur. If you’d like extra space, we gently recommend choosing one size larger.

📸 What kind of photo works best for the 3D relief?

All photos are welcome, but the best results come from:
– A clear front view or slight side angle
– A calm, sharp image where the face is clearly visible

If a photo isn’t suitable, we’ll always reach out personally to help you. You’re never on your own in this.

🤍 What is the hand-base display?

The hand-base display is an optional, emotional addition that gently supports the urn. It symbolizes care, rest, and holding your pet close. The base is designed to perfectly fit the urn size you choose.

🎨 Which colors are available?

We currently offer three timeless colors:

White – soft and calming
Beige – warm and natural
Black – modern and serene

Each color is designed to blend beautifully into any interior.

🚚 How long does delivery take?

Orders within Europe typically ship within 7–10 business days. Orders to the United States may take a bit longer due to customs processing. You’ll receive tracking details as soon as your order ships.

💜 Can I return my order?

Because each urn is made especially for your pet, customized orders can’t be returned. If anything arrives damaged or incorrect, we’ll of course make it right. The hand-base display (as a non-custom item) can be returned unused and in original condition at your own shipping cost.